Questions, answered
How Olfii works, what your clients see, and how to get started. Something missing? Email hello@karvedigital.com.
Who is Olfii for?
Agencies, studios and freelancers who look after clients on support plans, project budgets or hourly work, and report their hours back to each client every month.
Do my clients need an account?
No. Each client gets a private link to their monthly report with no sign-in, and you can turn the link off at any time. From the report they can send you a new request. You can also email the report to the client's contacts.
How are hours counted?
Time counts in the month it was worked, not the month the ticket was opened. Each entry is included in the plan, billable on top, or no charge.
On a support plan, unused hours can roll over, up to a cap if you set one, and you choose what happens when a month runs over: show it, bill it, carry it into next month or write it off.
What's the difference between client contact and delivery?
Client contact is time spent with the client: calls, meetings and emails. Delivery is the work itself: building, fixing, updating and testing. Both count against the contract, and the split shows where the hours went.
What does the client see in their report?
The plain-English line you write for each ticket, never your internal subject or notes. Tickets are grouped into work completed that month and work in progress, each with that month's hours, under the hours used and left on their plan or budget. Only the labels you choose appear on reports.
Can I change a contract's terms later?
Yes. New terms apply from the month you choose, and earlier months keep the terms they had, so reports you've already sent stay the same.
What counts as a new request?
A client request that nobody has assigned, answered or scheduled yet. It stays on the New requests list, soonest response due first, until someone picks it up.
Do backlog estimates use up a client's hours?
No. Estimates never count. If you log time on a backlog ticket, that time counts in the month you worked it, unless you mark it as no charge.
How do I connect Claude or another AI assistant?
Olfii has an MCP server at https://support.karvedigital.com/mcp. Add it to Claude as a custom connector, or to any app that supports MCP, and sign in with your Olfii account when asked.
The assistant can then work with tickets, time, clients and reports in the teams you belong to, with the same permissions you have.
Who on my team can do what?
Owners can do everything, including deleting the team. Admins run clients, contracts, plans, templates, labels and reports, invite people and manage everyone's time. Members work tickets: they open them, reply, log time, and edit or delete their own.
How do people sign in?
With an email and password, with optional two-factor authentication, or with a passkey.
Can I get my hours out?
Yes. Export a month's hours by contract, or every time entry, as a CSV file. Each client's report can also be printed or saved as a PDF.
How do I get started?
Create your team, add your first client and contract, then open a ticket. If you'd like a walkthrough first, email hello@karvedigital.com.
Ready when you are
Create a team and add your first client, or talk to us first.